Cancellations and refunds

You pay the store when your order arrives, so there is nothing to refund before delivery. Here is what to expect.

Before the store accepts

You can cancel any time from the order page. Nothing is charged. If the store does not reply within five minutes, the order lapses by itself.

After the store accepts

The store is already packing your order, so cancelling is no longer done on the site. Please call the store; the number is on the order page. The store decides whether it can still cancel.

If the store cannot supply something

The store may remove an item that is out of stock. Your total is updated and you pay only for what you receive. If the store cannot fulfil the order at all, it can reject it and you pay nothing.

When your order arrives

• Check the items before paying.
• If something is missing, damaged or not what you ordered, tell the rider at the door. You do not have to pay for those items.
• If you notice later, contact the store from the order page, and contact us if it is not resolved. Please do so on the same day with the order number.

Refunds

If you have already paid and a refund is agreed, the store returns the money in cash or by UPI. Tamizhshopper will help with this if the store does not respond.

Contact

Contact details will be published here before launch.